Shipping policy
Shipping Policy
At Youtears, we believe shipping is part of the product experience.
How an order is prepared, shipped, and delivered matters just as much as the item itself.
This policy outlines how we handle fulfillment, delivery timelines, and shipping-related support.
This Shipping Policy is provided by Guangzhou Xunyi Technology Co., Ltd.. (operating as Youtears).
Order Processing & Shipping Cost
All Youtears orders are prepared with care before shipment.
Orders typically require 5–10 business days for confirmation, quality checks, and packing.
During holidays or promotional seasons, processing may take up to 10 business days.
Orders from $0.00–$49.89: $3.99 delivery charge.
Express delivery: $5.99.
Free standard delivery is available on orders over $49.90.
Estimated Transit Time
Delivery times depend on destination and local carrier operations.
We appreciate your understanding — quality products and thoughtful delivery take time.
Shipment Tracking
Once your order is dispatched, a confirmation email with tracking details will be sent.
You may use the tracking number to follow your order at www.17track.net.
Please allow 1–3 business days for tracking updates to appear after shipment begins.
A lack of immediate tracking updates does not necessarily indicate a delay. Your order may still be moving through the carrier network.
If your tracking information has not been updated for an extended period, or your package appears to be lost, please contact service@Youtears.com with your order number.
Contact Us Within 12 Hours
Orders move quickly into processing to help ensure timely shipment.
Requests made after processing begins cannot be accommodated.
We Stand Behind Every Youtears Order
If your item arrives damaged, please contact us within 72 hours of delivery with clear photos.
Once confirmed, a replacement will be arranged.
Questions About Your Shipment?
Contact our support team for order changes, shipment tracking, delivery questions, or damage-related assistance.
